Refund Policy
Introduction
Thank you for shopping at Flexi Muscles. We value your satisfaction and want to ensure that you are completely happy with your purchase. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and requesting refunds. Please read this policy carefully before making a purchase.
Eligibility
This policy applies to physical products purchased directly from the Flexi Muscles website (fleximuscles.co.za). It does not apply to digital products, gift cards, or items purchased from third-party sellers. To be eligible for a return and refund, the following conditions must be met:
The product must be in its original condition, unused, and undamaged.
The product must be returned within 30 days of the purchase date.
Proof of purchase, such as the order number or receipt, must be provided.
Return Process
To initiate a return, please follow these steps:
Contact our customer support team at customerexperience@fleximuscles.com within 30 days of receiving the product to request a return authorisation.
Our customer support team will provide you with a return authorisation number and instructions on how to proceed.
Package the product securely, including all original accessories and packaging.
Clearly write the return authorisation number on the outside of the package.
Ship the package to the following address:
Flexi Muscles
7 Estoril Road, Killarney Gardens,
Cape Town, 7441
Please note that the customer is responsible for the shipping costs incurred when returning the product, unless the return is due to a Flexi Muscles error or a defective product.
Refund Process
Once we receive the returned product and verify its eligibility, we will process your refund within 5 business days. The refund will be issued using the original payment method used for the purchase, unless otherwise agreed upon. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.
Non-Refundable Items and Exceptions
The following items are non-refundable:
Gift cards
Products that are damaged or not in their original condition
Products returned beyond the 30-day return period
Additionally, we may not accept returns or issue refunds for products that do not meet the eligibility criteria mentioned in Section 2.
Defective or Damaged Products
If you receive a defective or damaged product, please contact our customer support team at customerexperience@fleximuscles.com within 7 days of receiving the product. We will arrange for a return or replacement, depending on the circumstances. Please provide detailed information and include any relevant photos or evidence of the defect or damage.
Customer Support
If you have any questions or need assistance with returns and refunds, please contact our customer support team at customerexperience@fleximuscles.com. We are here to help and will respond to your inquiries as soon as possible.
Changes to the Policy
Flexi Muscles reserves the right to modify or amend this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on the Flexi Muscles website. We encourage you to review this policy periodically for any updates or modifications.
By making a purchase on the Flexi Muscles website, you acknowledge that you have read, understood, and agree to be bound by this Refunds and Returns Policy. If you do not agree with any part of this policy, please refrain from making a purchase.