Privacy Policy

This Privacy Policy governs the manner in which Flex Muscles ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users (referred to as "you" or "your") of the fleximuscles.co.za website (the "Site"). This Privacy Policy applies to the Site and all products and services offered by Flex Muscles.

Information We Collect

1.1 Personal Information: We may collect personal information from you in various ways, including but not limited to when you visit our Site, place an order, subscribe to our newsletter, fill out a form, or interact with our services. The personal information we collect may include your name, email address, mailing address, phone number, and payment details.

1.2 Non-Personal Information: We may also collect non-personal information about you whenever you interact with our Site. This may include the browser name, the type of computer or device you use, the operating system, internet service provider, and other similar information.

How We Use Collected Information

2.1 Personal Information: We collect and use your personal information for the following purposes:

To process and fulfill orders: We use the information you provide when placing an order to process and deliver the products and services you have purchased.

To improve customer service: Your information helps us respond to your customer service requests and support needs more efficiently.

To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site.

To send periodic emails: We may use your email address to send you information and updates pertaining to your order, newsletters, promotions, and related product or service information. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

2.2 Non-Personal Information: We may use non-personal information collected from users in an aggregated form to analyze trends, administer the Site, improve our products and services, and gather demographic information for internal purposes.

How We Protect Your Information

We adopt appropriate data collection, storage, processing, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. However, no data transmission over the internet or electronic storage method is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Sharing Your Personal Information

4.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, conducting our operations, or serving you. These third-party service providers are contractually bound to keep your information confidential and secure.

4.2 Legal Requirements: We may disclose your personal information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

Your Rights and Choices

5.1 Access, Correction, and Deletion: You have the right to access, correct, or delete your personal information held by us. If you would like to exercise any of these rights, please contact us using the information provided in Section 8 ("Contact Us").

5.2 Marketing Communications: You can choose to opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails or contacting us directly.

Cookies and Tracking Technologies

Our Site may use "cookies" and other tracking technologies to enhance your experience. You have the option to configure your browser to refuse all cookies or to indicate when a cookie is being sent. Please note that if you choose to disable cookies, some parts of the Site may not function properly.

Third-Party Websites

Our Site may contain links to third-party websites, products, or services. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these sites.

Children's Privacy

Our Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the information provided in Section 8 ("Contact Us"), and we will promptly delete the information.

Changes to this Privacy Policy

Flex Muscles reserves the right to update or change this Privacy Policy at any time. Any modifications will be effective immediately upon posting on the Site. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of the Site after the posting of changes will signify your acceptance of those changes.

If you have any questions or concerns regarding this Privacy Policy, the practices of this Site, or your interactions with us, please contact us using the following information:

Flex Muscles

7 Estoril Road, Killarney Gardens, Cape Town, 7441

Email: customerexperience@fleximuscles.com

By using the fleximuscles.co.za website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.